"You're right, I'm not sorry."

I wrote this letter today.. Thought I'd share..

Mocha Stop
430 E 25th St.
Ste 36
Tacoma, WA.
98241

22 Apr 2009

Re: Poor Customer Service

Dear Sir or Ma’am,

On 21 Apr 09, I bought a Mocha at your place of business at about 0640. I paid $4.20 for the coffee plus I put a tip in the tip jar. I received my coffee, said thank you and reached for a few napkins. I wrapped them around my coffee and turned to walk away. After a few steps I heard, “WOW. That’s a lot of napkins.” I turned to see who the cashier (curly brown hair) was talking to and it was me. Shocked I looked at the napkins in my hand and counted 4. I looked at her and said, “Yes, 4” and I walked out the door to the train.

Today I decided to give her the benefit of the doubt and try to make a joke about the number of napkins I took yesterday. When I arrived I ordered my coffee and the same cashier told me it was $4.20. While I was paying I said smiling, “I promise not to take as many napkins as I did yesterday.” She looked up and said, “Thank you, we like to conserve around here.” I told her it was 4 napkins, still smiling, “You’re going to call me out over 4 napkins?” I was completely shocked by her snide comments. She said, “We’re a family owned business and we like to conserve. I’m sorry you don’t agree.” I said, “It was rude.” She replied, “I’m sorry if you don’t agree, you don’t think we should conserve?” I said, “It was 4 napkins.” and I said, “You’re not sorry.” She replied, “You’re right, I’m not sorry.” I explained she has just lost a customer and I would let my friends know as well. The Barista who was making my coffee (she has always been very polite) asked that this not escalate and I told her I would buy coffee from her anytime, but not this other girl, she’s rude. The Barista tried to defend her saying she was actually really nice. Maybe she is, but she didn’t show it today. I have no problem with you regulating the number of napkins each customer gets, they do cost money, albeit, not much. Maybe you should keep them behind the counter and the Barista can give each customer one.

I am disappointed because I prefer to support the “Mom and Pop” types of businesses but I refuse to be treated like she treated me. Again I say.. this is over 4 napkins! She would rather lose a customer over 4 napkins! My coffee costs $4.20. How much did those 4 napkins cost?

EDUCATE THIS!

A very good friend of mine posted a blog and I want you all to read it..

Shari's Bloggity

Thanks!